Troubleshoot failed uploads

Last updated: July 11, 2025

Overview
Occasionally a file fails validation. The History tab pinpoints the error so you can fix it fast.

Step by step

  1. Click Data in the left nav.

  2. Select either the Sales or Inventory tabs.

  3. Review the status next to the file uploaded. If it does not how a green Complete badge, it indicates that there's an issue.

Common errors

  • Duplicated values - make sure there is no duplicated values across branch+SKU+channel

  • Branch not matching - file branches name does not match existing branches. Make sure you created the branch before uploading any data

  • Formatting - follow the templates' instructions for data formatting

Tip
Keeping a small library of test files helps you reproduce and solve issues quickly when formats change upstream.